Respons Instansi Terhadap Program Kiwari Rri Bogor Dalam Pelayanan Publik (Rumah Sakit PMI dan PT TASPEN Bogor)
ABSTRACT: The RRI Bogor
Kiwari’s program besides has a role to increase the quality of public service
which helped by dependent instances like The Indonesian Red Cross Hospital and
PT TASPEN in Bogor also has other role to provide public service to fulfill the
listener’s needs that effected the listener’s satisfaction to the instances worthiness
services through Bogor Kiwari’s programme as a place to keep and tell the
society’s sights. The aims of this research are: (1) to analyze the instances’s
responses to the Kiwari RRI Bogor’s programme of public services in Bogor, (2)
to analyze the actions of professional instances services in Bogor, (3) to
analyze the models of professional instances services to public in Bogor. The
data were taken and collected on January until February 2010. This research was
used constructivist paradigm. The research subjects and key informans were the
leaders and staffs of The Indonesian Red Cross Hospital and PT TASPEN in Bogor
that became a messenger as speakers in Bogor Kiwari’s talk show programme and
also RRI Bogor’s staff who concerned about Bogor Kiwari’s programme. The data
were taken by using technique of data collection through: document study,
observation, indepth interview and FGD. The results of this research were: (1)
Bogor Kiwari’s programme got enough satisfaction responses from The Indonesian
Red Cross Hospital and PT TASPEN in Bogor; (2) The Indonesian Red Cross
Hospital and PT TASPEN in Bogor when done the actions had three aspects,
namely: (a) quality of service, (b) efficiency and appropriate actions, (c)
employee rationalization; (3) The services
strategies that done by The Indonesian Red Cross Hospital and PT TASPEN
in Bogor were quick and exact service to overcome public’s sights, had
coordination with government, given the satisfy facilitations.
Penulis: Maydiana, Amiruddin
Saleh
Kode Jurnal: jpkomunikasidd110185
