Registered Luggage Compensation Garuda Indonesia Missing Passengers On a Flight From The Airport of Departure and Arrival (Minangkabau International Airport case study fields)
Abstract: In the process of
air transport services occurs care items (baggage) between passengers with the
carrier, so that there is a right and an obligation and responsibility of the
carrier. The problem is (1) how the shape of the loss suffered by a passenger
checked baggage? (2) whether the problems in the compensation process? (3) how
the remedies to be taken in the process of compensation baggage Garuda
Indonesia? This type of research juridical sociological approach, with primary
data were interviews with Garuda Indonesia and passengers who suffered losses
and also using secondary data. The results of the study are (1) the form of
damage to checked baggage is lost, damaged, and damaged followed by theft, (2)
obstacles in the process of compensation baggage that is the distance that must
be taken by Garuda Indonesia to return the luggage or provide compensation, (3)
remedies are taken by passengers can file a complaint letter to Garuda
Indonesia.
Penulis: Dhean avianti, Adri, Yofiza Media
Kode Jurnal: jphukumdd151379
