KINERJA PEGAWAI DALAM PELAYANAN ADMINISTRASI KEPENDUDUKAN PADA KANTOR KECAMATAN SUNGAI PANDAN KABUPATEN HULU SUNGAI UTARA
Abstrak: The central issue in
this study is less optimal public service to the community, such as care of the
ID card, family card and others. This study aims to: ( 1 ) To find evidence of
direct services provided in the Pandan River District Employee Population
Administration Services to the community, ( 2 ) To determine the reliability of
the Pandan River District Employee Population Administration Services to the
community, ( 3 ) To determine the Employee Responsiveness River District of
North Hulu Sungai Pandan .
The method used in this study were A study to provide a detailed overview
of the background, the nature, characteristics, typical of the performance
pegawai kecamatan in pelayanan publik. Collecting data with interview
techniques, observation and documentation. Analysis of the research results are
used qualitative analysis with data reduction step , the presentation of the
data and draw conclusions .
The results showed : ( 1 ) direct evidence of service in the Office have
not been able to support the improvement of service quality as the number of
service personnel are still lacking, especially his ability is not supported by
the availability of technical equipment and adequate service -based technology,
the information service and the conditions of service of less comfortable, ( 2
) Reliability has not been able to support the quality of service, because they
can not fulfill the exact period of time, which is often the timeliness of
customer complaints, although in terms of the accuracy of product services and
product destruction service level is good enough, ( 3 ) Responsiveness
layananbelum support quality of care because officials are still not ready
sepenuhhati, can not respond well to the needs of customers as well as less
serious response to the problems faced.
Penulis: H. Zainal Arifin
Kode Jurnal: jpkomunikasidd140562
