Perancangan Model Pengukuran Layanan Teknologi Informasi pada Perguruan Tinggi (Studi Kasus: Perguruan Tinggi X)
Abstract: Information
technology services within the organization need to be taken to ensure that the
service providers can provide quality service and benefit for service user. The
research model to measure information technology services provided to users of
the service providers, especially in college. In the design of model, using the
concepts included in the service intelligence and ISO 20000, Balanced
Scorecard, Balanced Scorecard and IT Balanced Scorecard management of
information technology services. Measurement services performed by using models
generated from mapping the concepts used in the study. Colleges may use the
measurement model is a college that has been using information technology in
supporting the activities of the college. Measurements of IT service level
emphasizes on IT services owned by the college and different type of IT
services to users in the college
Keywords: balanced
scorecard, information technology,
ISO 20000, IT services measurement, service intelligence
Penulis: Adelia, Kridanto
Surendro
Kode Jurnal: jptinformatikadd150357
