The Effectiveness of Emergency Response System’s Service Providers for Road Accidents in Johor Bahru, Malaysia
Abstract: In Malaysia, there
are three core services involved in emergency, namely the fire and rescue,
police, and ambulance services. The aim of the service providers is to prevent
the loss of life and damage by improving their response time. The Civil Defence
Department and the 999 call centre also assist the main providers. This paper
aims to provide an overview of emergency response system (ERS) for road
accidents in Johor Bahru. The objective is to find the effective services from
ERS works. There are three sections of chronological events involved: the call
centre receiving reports on accidents, at location of the accident and the time
during which the victims are brought to the hospital. The paper studies the
operation scheme of the ERS by describing the condition; to analyse the
questionnaire using a set of questions on the ERS service; and to determine the
effectiveness of the services provided. The provider’s services can be
identified as a main factor in improving the ERS services provided in the study
area.
Author: Mustaffa, A.A.,
Kazunori, H
Journal Code: jptsipilgg120025
