FAKTOR-FAKTOR PENENTU KUALITAS PELAYANAN KESEHATAN: STUDI DI PUSKESMAS KECAMATAN TALAWAAN KABUPATEN MINAHASA UTARA

Abstract:  the  clinic  is  an  organization  which  organizes  functional  health  effort  that  is  comprehensive, integrated,  equitable,  acceptable  and  affordable  by  the  community,  with  the  active  participation  of  the community and using the results of the development of science  and appropriate technology, with a cost that can be borne by the Government and the community.   This  research  is  intended  to  provide  a  quantitative  picture  clearly  about  the  problems  examined interpret  and  explain  the  data  systematically.  The  population  in  this  research  is  a  society  which  is  at  work-area  clinics  Talawaan  ever  sought  to  seek as much  as  200  patients  per month,  for  a  year  in  terms  of  about 800 patients and samples in this study amounted to 89 people respondents. Based on the results of the research showed that the factors that affect the quality of health services clinics in North  Minahasa  Regency  Talawaan  consists  of  six  factors  in  accordance  with  the  results  of  the  sixth  data processing those factors that affect the Health Ministry Talawaan well
Keywords: quality of service, health
Penulis: RIVANO EDUARD KANDOU
Kode Jurnal: jpadministrasinegaradd160320

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