Pengaruh Penerapan Total Quality Management (TQM), Gaya Manajemen Dan Sistem Pengendalian Internal Terhadap Kinerja Manajerial (Studi Empiris pada Hotel di Kota Padang)
Abstract: This study aims to
test and provide empirical evidence on: 1) The effect of TQM on managerial
performance. 2) The effect of management styles on managerial performance. 3)
The effect of the internal control system on managerial performance. This study
classified the causative research. The population is 16 Hotels in Padang. The
data used are Primary data. Methods of data collection using questionnaires.
Analysis using multiple linear regression.
Results significance level of 5%, then the results of this study
concluded: (1) Total Quality Management (TQM) is not significant and positive
impact on managerial performance in hotel services companies in the Padang with
t <t table is 0.583 <2:01 and (sig 0 , 05 <0.563). (2) management
style is significant and positive impact on managerial performance in hotel services
companies in the Padang with that t> t table is 2.055> 2.01 and (sig
0.045 <0.05). (3) The Internal Control System significant and positive
impact on the managerial performance in hotel services companies in the Padang
with t count> t table is 2.616 <2:01 and (sig 0.05> 0.012).
Suggestions for this study include: 1) At the time of administration of
the questionnaire, the researchers encountered obstacles to meet directly with
the respondents. So the researchers distributed a questionnaire is likely
filled by another employee. Only a few respondents from a few companies are
willing to meet and fill out a questionnaire by the researcher. 2) The
variables tested only a small part of the many variables that affect managerial
performance, should be examined other variables that may affect managerial
performance. Organizations such as motivation, reward systems, budgeting
systems and others. 3) The sample of this study can also be extended to other
major cities and in other types of companies, so the results of this study can
be generalized later
Keyword: Tottal Quality
Management, Management Style, Internal Control System and Managerial
Performance
Penulis: Robert Dwi Vano
Kode Jurnal: jpakuntansidd140695
