KOMUNIKASI INTERPERSONAL PIMPINAN DAN BAWAHAN DALAM MENINGKATKAN KINERJA PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN KAMPAR
Abstract: Interpersonal
communication is needed in activity in the world of work, so that leaders and
subordinates can better understand the performance of each employee. Interpersonal
communication can be very effective and can also be very ineffective.Conflicts
in such a relationship with a subordinate or subordinates leadership with a subordinate
makes walking is not effective interpersonal communication. To foster and improve
interpersonal relationships need to improve communication quality by improving relations
and cooperation between the various parties in the Department of Population and
Civil Registration Kampar regency. This study aims to determine the openness,
empathy, support, positive sense, and equality in interpersonal communication
leaders and subordinates in improving performance in the Department of
Population and Civil Registration Kampar regency.
This research method is qualitative analysis of interpersonal
communication this study uses of Joseph A. Devito, which is part of the
perspective humanistc. The location of research at the Department of Population
and Civil Registration Kampar regency. A. Rahman Saleh street Bangkinang City
District of Kampar regency. Informants in this study is the Head of Department
and employees using purposive sampling technique. Data collection techniques
using observation, interviews and documentation.
Results of research on interpersonal communication leaders and
subordinates in improving performance in the service population and civil
registration Kampar district is seen from five aspects: openness, empathy,
support, positive sense, and equality. Openness, transparency between leaders
and subordinates are still lacking and the need for improvement in terms of
in-depth approach undertaken leadership. Empathy, empathy given leadership to
bawahnnya still less because only some employees who had had enough concerns to
their leaders. Support, supportive attitude is not very effective leadership where
leaders only put pressure on subordinates that work quickly resolved. Positive
sense, positive sense leader must be able to speak informally in the language
of the heart to his subordinates. Equality, equality leaders still being
discriminating subordinates this creates social jealousy among subordinates.
Penulis: Resti Herfinda, Nova
Yohana
Kode Jurnal: jpkomunikasidd150449
