Hubungan Antara Strategi Organisasi Praktik Total Quality Management Dengan Financial Performance Pada Perusahaan Jasa Di Provinsi Riau
Abstract: The purpose of this
study is to analyze the relationship between TQM, strategy and
financialperformance.This study used a sample which consisted of 52 service
companies in Riau Province.However, the respondents only 16, which consists of
2 hospitals, 4 hotels, 8 banks and 2telecommunications companies .Analyis of
data using multiple linear analysis with path analysis technique with the SPSS
software.The results showed that the strategy of differentiation and cost
leadership strategies have significanteffect on TQM practices and TQM practices
significant influence.Strategy have strong relation on TQM, but the strategy of
differentiation and cost leadership strategydoes not have significant impact on
financial performance.
Penulis: Yesi Mutia Basri
Kode Jurnal: jpakuntansidd1000211
