FUNGSI KOMUNIKASI PIMPINAN DALAM MENINGKATKAN KINERJA PEGAWAI PADA UNIT PELAKSANA TEKNIS BADAN PENGELOLA AIR BERSIH (UPT BPAB) DINAS PEKERJAAN UMUM KABUPATEN PELALAWAN
Abstract: Leader is a critical
success factor for it’s regency or company. The success of leadership in a
regency or company is depend on the leader quality. A leader must have great
proficiency to implement leadership. So that the agency or company can move
towards the goals the to be achieved. Operational Technical of Clean Water
Management (UPT BPAB) of Ministry Public Works at Pelalawan Regency is an
agency that in charge of distributing clean water for Pelalawan Community. In
practice, UPT BPAB of Pelalawan Regency confronted with some problems regarding
the level of customer satisfaction on the employe performance of UPT BPAB .
Therefore, UPT BPAB must improve leadership communication to increase employe
performance. The goal of this research is to determine the function of
leadership communication and the interaction from to increase employee
performance of UPT BPAB of Ministry Public Works of Pelalawan Regency. The
research method using in this research is quallitative descriptive sampling
technique. The informants in this research are 5 people that selected based on
the official department, which is the head of UPT BPAB of Ministry of Public
Works of Pelalawan Regency, 2 employee from administration department, 2
employee from production department. The techniques of data collection in this
research are using interview, documentation, and observation. The techniques of
data analysis are based on Huberman and Miles interactive model. Data validity
checking are using the exstension of participation and triangulation. This
research shows that the function of leader communication in order to increase
employee performance at UPT BPAB of Ministry Public Works of Pelalawan Regency
is Fairly good. With vertical and horizontal communication, the leader can
deliver clear instruction and the employee can responsible in their duties. The
interaction forms in order to increase employee performance are using
discussion, memo, and direct communication.
Penulis: Donna Riza, Rusmadi
Awza
Kode Jurnal: jpkomunikasidd150453
