FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA HOUSEKEEPING DEPARTMENT DI HOTEL IBIS PEKANBARU
Abstract: The purpose of this
research was to investigate the implementation of standard operating procedre
by housekeeping department of hotel Unigraha Pangkalan Kerinci. Hotel Unigrah
in increasing the number of the guests. And the guest feedbeack on the
implementation of standard operating proedure
This research uses therory of Bagyono(2008) to explanation on the
implementatioan of housekeeping Department,standard operating proccedure by
room boy Hotel Uniigraha Pangkalan Kerinci.
Base on the result of, responden to the faktors that effect the
performance of housekeeping department at the hotel ibis pekanbaru,are namely
organizational factors, individual faktors and social faktors. Where the
organizational faktors that most influence significanly.
This method of this research is using qualitative descriptive analysis
method.Anaysisi in this research based on literature,observation and direct
wiew with informan who consider able to provie information relating to problem
exmined.
The number of the guest visits of Hotel Unigraha.It canno be separated
efforts to implementat the standar of operating procedure by Room boy and be
barrometer succes of standard operating procedure has been done.
Penulis: Nidea Rezka Sofial,
Andi M. Rifyan
Kode Jurnal: jpmanajemendd150992
