PENGARUH KEMAMPUAN KERJA APARATUR PEMERINTAH DAERAH TERHADAP KUALITAS PELAYANAN PUBLIK (STUDI KASUS DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA PEKANBARU TAHUN 2014)
Abstract: The government
administrative services which often occurs in the Population Bureau and Logging
Civil Pekanbaru was problems caused one of these ability to work the apparatus
and quality of human resources in providing in implementing the administrative
public service, So that population writer formulate or this ability to work
that is How and the Recording apparatus Population Service Civil Pekanbaru in
implementing the administrative in 2014 population? How quality of public
services In the Population Bureau and Logging Civil Pekanbaru in implementing
the administrative in 2014 population? If there is influence ability to work
apparatus to quality of public services and Logging in the Population Bureau
Civil Pekanbaru in 2014?
Types of research that used in this research is quantitative research.
Location in this research is in office Population Service and Pecatatan
Pekanbaru, the number of civilian populations in this research 117 people, on
the number of samples as respondents in this study authors set as many as 75
people (64%) and techniques for withdrawal samples in this study authors use
incidental sampling techniques that respondents that I choose when he was at
the location in March -April 2015 . To know the image problems that can be
discussed, it is done penganalisaan data. In this case I use analysis of
correlation Spearmans' Rho trial Ooal Reserves Spearman.
Based on the results of research capacity apparatus and quality of public
services in the Population Bureau and Logging Civil Pekanbaru in 2014 it can be
said that population administration both in the event. And the analysis SPSS
using correlation Ooal Reserves Spearmans' ability Rho apparatus in the
knowledge, skills and experience significant effect is very strong to quality
of public services.
Penulis: Adrian Novigasa,
Muhammad Ridwan
Kode Jurnal: jpadministrasinegaradd160043
