PENERAPAN KUALITAS PELAYANAN KARTU TANDA PENDUDUK ELEKTRONIK (E-KTP) DI KECAMATAN TUALANG KABUPATEN SIAK
Abstract: One service to the
community is the management of the census is the responsibility of the
municipality / county, which in practice starting from villages / wards as the
spearhead of population registration, until every citizen registered in the
administration as a citizen of Indonesia and in accordance with Law No. 24 in
2013 on amendments to Law No. 23 of 2006 on the administration of residence.
This study aims to determine how the implementation of the application of
the Electronic Identity Card (e-ID) in Siak, and the factors that influence the
implementation of Electronic Identity Card (e-ID) in Siak. The research looked
at the implementation of Electronic Identity Card application in Siak through
programs, budgets and procedures, which use qualitative methods and types of
data collection using document review, interviews and observation, while the
data processing procedures and data analysis using descriptive qualitative.
Results of the study are based on real action undertaken by DKPS Siak in
accordance with Regulation No. 9 of 2011 on Guidelines for Issuance of Identity
Card-Based Electronic Standard Operating Procedures and Minister of Home
Affairs in order to implement the Electronic Identity Card 2011 through
strategic programs that form the structure of the organization with the name of
the working group District and Sub-District, socialization, implementers (SDM),
the provision of facilities and infrastructure and the mobilization of the
population. Furthermore, this program is made the procedure to be carried out
where the start of the Village / Village in the form of mobilization or the
delivery of the invitation letter, then to the District of registering
themselves for recording the population, then perform queue name-calling, the
operator then verify the data, taking photographs, signatures, fingerprints ,
iris, fingerprint verification index then further signatures to the statement
of the correctness of data is concerned. Furthermore wait Electronic ID card
printing process.
This activity has been realized with various obstacles such as the slow
distribution of the central device and only one is functioning, the damage to
the device and inaccessibility most of the population due to the delay of
mobile enrollment is expected to be an alternative to meet the targets to be
achieved. Thus the central unpreparedness become the main obstacle, but the
government hopes district recruitment program implementers should also consider
the appropriate educational qualifications as Electronic Identity Card is an
information system that requires special skills.
Penulis: Amirzan Amzar, Chalid
Sahuri
Kode Jurnal: jpadministrasinegaradd160036
