KUALITAS PELAYANAN TICKETING PADA PT. SYAM TOUR AND TRAVEL PEKANBARU
Abstract: The research in this
thesis is a descriptive quantitative research, the author describes matters
relating to the quality of service ticketing in PT. Syam Tour and Travel
Pekanbaru. Data collection methods used in this study was a questionnaire in
the form of written questions given to respondents that aims to determine the
quality of service ticketing in PT. Syam Tour and Travel Pekanbaru and to know
the efforts in improving the quality of service ticketing in PT. Syam Tour and
Travel Pekanbaru. Known to the acquisition of the total score of each variable
ticketing service quality research at PT. Sham Tour and Travel Pekanbaru as
follows : Tangibles with a total score of 865 points, a total Empathy with a
total score of 800 points, Reliability with a total score of 782 points,
Responsiveness with a total score of 1,200 points, Assurance with a total score
of 859 points. Thus the quality of service ticketing in PT. Syam Tour and
Travel Pekanbaru considered still need improvement to the quality of ticketing
services to customers of PT. Syam Tour and Travel Pekanbaru. Known quality of
service ticketing in PT. Syam Tour and Travel Pekanbaru pretty good and less
good. It is known from the acquisition of each of the variables that the
authors describe in a research questionnaire that was distributed to the
respondents / customers in PT. Syam Tour and Travel Pekanbaru.
Penulis: Nindia Claudia
Kode Jurnal: jpadministrasinegaradd160098
