KINERJA PEMERINTAH KELURAHAN DALAM MENINGKATKAN PELAYANAN PUBLIK (Suatu Studi di Kelurahan Tingkulu Kota Manado)
Abstract: Abstract: the role
of the Government is indeed changing in accordance with the demands of a growing
community and dynamics. Although the role of the Government is experiencing
many changes in the Government's task is to give shortmaids the best to the community.
The purpose of this study is: to know how the performance of the Government in improving
public services in kelurahan Tingkulu Sub Wanea Manado The type of research
used in this research is qualitative research. qualitative research is the kind
of research that producesinventions that cannot be reached (obtained) by using
statistical procedures or other ways of quantifying (the measurement). Sampling
in this research that became an informant and is determined based on Purposive
Samplingtechnique, namely the determination of the sample by consideration or
particular criteria, so the number of informants thatthere are as many as 10
people. The results showed Tingkulu village government performance in improving
public services is still less well seen from theperformance indicators used
are: (1) productivity, Accountability (2), (3) the quality of service,
Responsiveness (4), (5)corporate responsibility.
Penulis: KOSARINA D. SUMARSONO
Kode Jurnal: jpadministrasinegaradd150908
