Dampak Implementasi Kebijakan Otonomi Daerah Terhadap Peningkatan Kualitas Pelayanan Publik (Suatu Studi Pada Dinas Kependudukan Dan Catatan Sipil Kabupaten Halmahera Utara)
Abstract: The
research objective was to determine
the impact of the implementation of
the regional autonomy policy
towards improving the quality of public services in the Department of
Population and Civil Registration Halmahera as Minister of State for
Administrative Reform (MENPAN) No. 81/1993 (Anonymous, 1993) confirms that the
quality of service should be in accordance with joints as follows, simplicity,
clarity and certainty, Procedures / Procedure for Public Services; Public
Service requirements, both
technical and Administrative; Giving
Public Service; Security,
Openness, Efficient, Economical, Justice Yang Evenly, and
timeliness. To determine the indicator then, researchers used the method with a
mix of
evaluative-descriptive
quantitative-qualitative
approach. The sample
in this study
consisted of elements of employee
/ service personnel (n1) and the user community services (n2), each of 30
people. Given the nature
of the sample
is paired, then
the fixed sample
size of 30
people, where a
sample of employees polled
neighbor variable X, while samples of people asked their opinion of the
variable Y.ased on the
results of data
analysis known that
the hypothesis 1,
which states that
"The implementation of the
regional autonomy policy
impact / positive
effect on improving
the qu ality of public services at the Department of
Population and Civil North Halmahera District", has proven validity empirically
convincingly through a simple regression analysis and predict moment
correlation. As well as the Public Services Quality Differences Between Before
and After Implementation of regional autonomy policy acceptable to convince the
99% confidence level. This means that the quality of public services at the
Department of Population and Civil Registration of North Halmahera district on
the condition after the implementation
of the regional autonomy policy is much higher than before implementation regional autonomy policy. The results showed
that the average quality of public services after the implementation of the
regional autonomy policy gained an average of 56.4, or in the ideal scale test
rank of 0.87, or 87%, while the condition of the quality of public services
prior to the implementation of regional autonomy policy, the average is only at
49 , 6 or the ideal measurements were
obtained at 0.7631 or 76.31%, so that there is a difference, which is about
10.69%. It that an increase in the
quality of public services after the implementation of the regional autonomy
policy, amounting to 10.69%. To improve the quality of public services that are
known not optimal, it would require concerted effort from local government
districts, particularly in the Department of Population and Civil Registration Halmahera
district North to improve human resource management and governance of
public services so as to encourage the
improvement of the quality of public services itself , And given the
decentralization policy gave the
positive and significant
impact on the
quality of public
services, local governments, particularly the Office of
Population and recording of Civil North Halmahera need to deal with programs relating
to the increase in the dimensions of the regional autonomy policy, particularly
the dimension of restructuring and revitalization organizational resources.
Keywords: Impact
of Regional Autonomy
Policy Implementation, Improving
the Quality of
Public Services
Penulis: Kristovel Lasa, Masje.S.
Pangkey, Burhanudin Kiyai
Kode Jurnal: jpadministrasinegaradd150915
