AKUNTABILITAS PELAYANAN PUBLIK (STUDI KASUS: PELAYANAN IZIN MENDIRIKAN BANGUNAN KOTA PEKANBARU)
Abstract: Accountability is a
must for each public service department, Department of Spatial Planning and
Building is a government agency that provide Building Permit License. People
have to be satisfied of the service that given by this department. That is the
reason why accountability is a must to accomplish this goal.
This study aimed to describe Accountability Services Building Permit License
(IMB) in Pekanbaru. The author uses indicators such as Reference Services,
Solution Services and Priority Services to look at the accountability of public
services. This study uses data collection techniques interview, observation and
documentation.
Results of this research is the accountability of service delivery
Building Permit conducted by the Department of Spatial Planning and Building in
Pekanbaru yet fully accountable, guides the work has not been completely
oriented to service users, solution services provided to service users not
provide facilities, and kepetingan service users yet fully prioritized.
Penulis: Derry Surya Hamdani,
Febri Yuliani
Kode Jurnal: jpadministrasinegaradd160124
