THE ROLE OF INTERNAL SERVICE QUALITY AND BENEFIT PLANS ON ORGANIZATIONAL PERFORMANCE AT REGIONAL DRINKING WATER COMPANY (PDAM) SANGIHE
ABSTRACT: Globalization
changing business environment rapidly. This will affect the companies in
reaching its purposes such long-term profit or sustainable profitability.
Facing these conditions, the management of the companies should works better in
maintaining its performance. Performance in the company is strongly influenced
by human resources (HR). Therefore company needs to noticed every HR within by
providing services to them. Provision of services to the HR will influence
their work, that also means it will influence the company. Services for HR in a
company can be financial and non-financial. Both of these are things that must
be fulfilled by company in providing services to the HR. This study aims to
determine the role of Internal Service Quality and Benefit Plans on
Organizational Performance at PDAM Sangihe. The method used associated with the
data analysis technique of Multiple Regression. The results shows the Internal
Service Quality and Benefit Plans at PDAM Sangihe has a role on its
Organizational Performance. It means the performance at PDAM Sangihe is running
well, the strong factors are caused by two variables that are discussed in this
research such as Internal Service Quality and Benefit Plans. The manager of
PDAM Sangihe should maintain their performance and the entire achievement
associated with enhancement the company's performance, and seek a new
innovations to improve the performance of the company.
Author: Jessica Pinkan
Paparang, Farlane Stevie Rumokoy
Journal Code: jpmanajemengg150063
