ANALYSIS OF PERCEIVED QUALITY OF EDUCATION SERVICE IN FACULTY OF ECONOMIC IN SEMARANG STATE UNIVERSITY
Abstract: This study aims to
determine the descriptive overview of the quality of education services
consisting. The location of this research was at the Economics Faculty of
Semarang State University, and the object of the study was student at semester
VII of the Economics Faculty. The population of this study was 620 students in
the academic year of 2014/2015. Proportional cluster ranom sampling technique
was utilized to get 186 samples. The method of collecting data using questionnaires,
whereas method of data analysis using non-parametric statistics (descriptive
percentages).The result shows that the quality of education services, which can
be seen from the dimensions of relevance, efficiency, effectiveness,
accountability, responsiveness, creativity, productivity, academic abilities,
empathy, and appearance, are perceived well by students. However, this result
has not optimal yet, especially on the dimensions of relevance, efficiency and
effectiveness.
Author: Murwatiningsih
Journal Code: jpmanajemengg150035
