RANCANG BANGUN SISTEM INFORMASI PELAYANAN KESEHATAN BERBASIS CUSTOMER RELATIONSHIP MANAGEMENT MENGGUNAKAN TEKNOLOGI SHORT MESSAGE SERVICE (SMS) STUDI KASUS: PELAYANAN KESEHATAN UNTUK IBU HAMIL
ABSTRACT: Recently, there are
many hospitals as the health-care services choose to use the concept of
Customer Relationship Management (CRM) to build the trust bridges between the
hospitals and their patients. The implementation of CRM in health caring,
especially for pregnant women needs to do; such as the delivery of information
related to the pregnant women to get antenatal care as the scheduled or
pregnant women desire to obtain information dealing with their pregnancy. The
irrelevant, slow and inaccurate information can cause the health care services
given to the patients are not optimal, so that they can reduce patients’
loyalty toward the health-care services. This research resulted health care
information system based on Customer Relationship Management using Short
Message Service (SMS) technology with case study of health care for pregnant
women. The resulted information system is produced by the System Development
Life Cycle methodology using the Waterfall model. One of the features produced
is the pregnant women will receive a confirmation SMS to obtain antenatal care
with a schedule until 28 weeks of their pregnancy check up every four weeks,
28-36 weeks of their pregnancy check up every two weeks, and 36-40 weeks of
their pregnancy check up once a week.
Penulis: Trismianto Asmo
Sutrisno, Toni Prahasto, Suhartono
Kode Jurnal: jptlisetrodd120131
