RANCANG BANGUN APLIKASI PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MAHASISWA PADA LEMBAGA PENDIDIKAN DAN PENGEMBANGAN PROFESI NDONESIA (LP3I) MANYAR SURABAYA
Abstract: LP3I
Manyar Surabaya is one of
the non-formal educational institutions in Surabaya. LP3I have
constraints in data
processing questionnaires and
accommodate student complaints LP3I so
that the education
division have difficulty
in improving the
quality of the
quality of service to
students LP3I the
absence of complaints
from students that
the data is
stored. In addition, LP3I
also want to
know the effect of service quality on student satisfaction . Based on these prob lems
made the application
analyzes the influence
of service quality
on student satisfaction that
contain data processing
, recording and
analysis of the
influence of student characteristics on
student satisfaction services
using the five
dimensions of se rvice
quality are reliability,
tangibles, responsiveness, assurance and empathy. The method used in this
application is Multiple Linear Regression The trial results show that the
application of the five dimensions of services
which include reliability
, ph ysical evidence,
responsiveness, assurance, and
empathy, only three dimensions
that affect the
physical appearance, reliability,
empathy. Application analysis of
the influence of service quality on student satisfaction can also generate
reports student com plaints , the report analyzes student satisfaction and
student satisfaction report for the LP3I.
Penulis: Yuyun Eka Wahyutri, Sulistiowati,
Julianto Lemantara
Kode Jurnal: jptkomputerdd150131
