A case study of IT implementation in public university: its barriers and challenges
Abstract: This paper attempts
to study the IT implementation in public sector organizations particularly
higher education institution in developing countries. The goal is to understand
the aspects that could hamper the successful IT implementation process in educational
institution. An interpretive case study with 2 weeks empirical
data collection has
been performed in
public university in
Indonesia. This study found several factors that hamper the
implementation process in the university, either from internal or external organization,
including limited human
resources, lack of
management commitment, lack
of clear job description among staffs, lack of appropriate planning and
strategy for systems development and
implementation, ineffective communication
& coordination, lack
of funds, lack
of rewards, and government policies.
These findings are
tie in well
with the barriers
and challenges found
in the literature.
Author: I Made Agus Setiawan
Journal Code: jptkomputergg120001
