Information System Quality and Its Impact on Individual Users’ Benefit: Analysing the Role of Knowledge Enablers
Abstract: With increasing
competitive pressures, companies are trying to improve the quality of their processes
and the work quality of their. This fact has triggered the companies to improve
their information systems. Having made some investments in IT systems, those
companies look for ways to gain benefits from their investments. The benefit
from IS investment arise when the use of information system (IS) provides some
positive impact to the organisation in terms of business impacts and individual
impacts. Thus, investigating IS impact for individual user„s performance is
very important. This study explores the effect of IS quality on individual
benefits. The influence of six moderating variables related to knowledge
enablers on the impact of IS quality on individual benefits was studied. The
six moderating variables are: collaboration, trust, learning, centralisation,
expertise, and formalisation. Data was collected using questionnaires
distributed at two big private companies in Indonesia. Data processing was done
with the help of SPSS software. After factor analysis, IS quality was split
into two variables: Information quality and System and service quality. The
study found that both the variables influence the perceived individual benefits
significantly. The influence of information quality on individual benefit is
positively moderated by expertise, learning, centralisation and formalisation.
Finally, the influence of system and service quality on individual benefit is
positively moderated by expertise and formalization.
Keywords: Information systems,
IS quality, individual benefits, knowledge enablers, infor-mation quality,
system and service quality
Author: Iman Sudirman, Rajesri
Govindaraju, Andara Arie Pratiwi
Journal Code: jptindustrigg140015
