Construction Business Process Reengineering (CBPR): A Case Study of Construction Organizations in Malaysia
Abstract: Business Process
Reengineering (BPR) is currently one of the most popular catchwords. Companies
hope to break the "magic triangle" of costs, time and quality by
streamlining their business processes. So far, most BPR projects have
concentrated on stationary industries, mainly manufacturing. Others, such as
the construction in-dustry, have not gained as much attention yet, even though
there is a high need for reducing costs and improving the effectiveness in this
industry. Increasing customer demands towards quality, speed and flexibility,
tough competition from international companies, and reduced public spending have created a difficult
situation for many construction organizations in Malaysia. In order to adopt
BPR within construction industry and prevent from lagging behind other sectors,
this study theoretically assessed effectiveness and deficiencies of the ‘traditional’
organizations as well as the factors that cause those effects in comparison
with the ‘effective’ or-ganizations based on the BPR concepts. By contrasting
what are found in ‘effective’ organizations but not found in’ traditional’
organizations, critical attributes that contribute the most to successful adoption of BPR were identified
so that the improvement steps for applying BPR can be suitable focused. The
validated findings indi-cated remarkable contrast between ‘traditional’ and
‘effective’ organizations. Five critical aspects including es-tablishment
performance measurement system, empowerment of employees, participation of top
management, innovative organization, and information technology (IT) were found
to be the major differences to be applying BPR.
Keywords: Business Process
Reengineering (BPR), ‘effective’ organization, ‘traditional’ organization,
innova-tive organization
Author: O.W.M. Sabki
Journal Code: jptsipilgg050004
