TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KESEHATAN DI PUSKESMAS BAWAN KECAMATAN AMPEK NAGARI KABUPATEN AGAM
Abstract: The health center is
one of the health facilities as priority and the yardstick of health, the participation
of the people, and it his the first comprehensive service of a borough. The
pleasure is the feeling some one after a performance or compare results
according to feel hope. By the presence of some patients who said it was
satiesfied with health services at Bawan health center, then here is
researchers interested for research into Bawan health center with one of the
problems which are what was the level of satisfaction patients to the public at
Bawan health center Ampek Nagari sub district Agam district ? For the purpose
of knowing how the level of satisfaction patients against the provision of
services by health center workers Bawan. The theory used is the theory of
satisfaction and services. Is the act of services or deed that can be insesible
by one party to another and was in nature are invisible, palpable, and owned,
but limited only to be used, perceived, bough, or rented. A method that is used
is descriptive quantitative, that the respondents were selected in the way
anyone who accidentally met with researchers and in accordance with
characteristics that researchers set then the person can be used as
respondents. Data collections techniques that we use is observation and
interview. The accumulated data analyzed, mixed with SPSS, and used as table,
then given the description of the adverb or comprehensible and understood by
common form of responses from respondents of the object become the focus of
research. That whould give a little conclusion. The result of research shows that
of respondents who researchers get 25, negative perception of respondent said
or not satisfied with services at Bawan health center is as much as 20 percent
of respondents (80,0 %), they said was not satisfied because the services they
receive not in accordance with which they expect, as often waited, not served
by fast, lack of friendliness, scolds say hello to what patients with very low
against the elderly patients, from the completeness of a medical instrument patients
also feel less satisfied because they often get referrals due to limited
medical devices that were in the health centers.
Penulis: Yuliazmi Oktafioni,
Yoskar Kadarisman
Kode Jurnal: jpsosiologidd150121
