PERAN PERUSAHAAN DAERAH AIR MINUM (PDAM) TIRTA INDRA MEMBERIKAN PELAYANAN DALAM PENYEDIAAN AIR BERSIH DI KECAMATAN RENGAT KABUPATEN INDRAGIRI HULU
Abstract: This research was
conducted in Indragiri Hulu. Indragiri Hulu District Government through the
Regent's decision No. 17 of 2008 has established the Regional Water Company
with the goal of providing clean water for people, especially in the District
Rengat Indragiri Hulu. It is to know the role of the Regional Water Company
(PDAM) to provide services in water supply in the district Rengat Indragiri
Hulu, this research using qualitative methods. Data collection techniques in
this study were interviews and tracking documentation. PDAM as a drinking water
service facilities have a strategic role in the effort to accelerate the
improvement of public health degree Kab.Indragiri Hulu .. In this study
determined that as many as 9 people informant Director of PDAM Tirta Indra,
Head of Section subscriptions, and while the Head of Account Creator customer
care of and has been assigned to take care of 6 people each perform data
collection and documentation obtained depth interviews with informants. Based
on the research that the provision of clean water in Sub Rengat particular, but
in exercising their ministry there are several inhibiting factors, such as lack
of budget to cope with the scale of the damage or kebocoraan pipe, the shortage
of personnel in the field, lack of repair tools, human resources employees who
do not fit and specialized training in the field of customer service that are
not implemented, the PDAM Tirta For Indra should build a good management
information systems and monitoring systems and integrated services sisitem and
implement standards of service. Thus the government Indragiri Hulu should be an
evaluation of the management of PDAM Tirta Indra. According Ratminto (2010:
24), the public service must have a standard of service that is a measure of
providing services. The standard of the services include: set settling time
from the time of application until the completion of the service, including
complaints, namely the service fee rate services including the details set out
in the service delivery process, service product that is the result of service
that will be accepted in accordance with the conditions set, standardized
procedures for service providers and service recipients, including complaints,
facilities and infrastructure
include the provision of adequate services and infrastructure by public
service providers, and personnel competence service providers should be set
appropriately based on the knowledge, expertise, skills, attitudes, and
behavior.
Penulis: Rizki Aswandi, Wan
Asrida
Kode Jurnal: jpadministrasinegaradd141106
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