KUALITAS PELAYANAN PADA RESTORAN KHAS MELAYU PONDOK YURIKA PEKANBARU
Abstract: This research
purpose to know how service quality in the special malay restaurant
PondokYurika. And to know too barriers in doing excellent service to consumer.
Research method used in this research is descriptive method, what porpuse to
depict fact by telling of a circumstance, do not explain relstion, not check
hypothesis or make prediction. This research is scale likert, that is scale
designed to enable responder reply various level in each measured object.
Boundaries problem in this research just about Service Quality and it
barriesin the Pondok Yurika Restaurant. Outside of that aspect do not
researchers. Identification of this research is howService quality provided by
the Special Malay RestaurantPondokYurikaPekanbaru . And what factors are most
dominant by consumers in excellent service to give by restaurant Pondok Yurika
with used SERVQUAL method.
Penulis: Loly Ayuni Putri,
Syofia Achnes
Kode Jurnal: jpmanajemendd140750
