KINERJA PEGAWAI DALAM PELAYANAN KEPADA NASABAH DI PT. BPR BUMI RIAU INSANI KABUPATEN KAMPAR
Abstract: A
company performance was mirrored by performance employee. But how to gauge the
performance employees are doing performance evaluation. Performance evaluation
process is an organization in to assess performance that is done by the aim is
to give feedback to the employees in efforts to improve display its work and
effort to increase productivity organization, and in particular carried out in
relation to various wisdom to employees such as for the purpose, the salary
increase promotion, education and training and others. The aim of this research
is to know their performance PT. BPR Earth Riau Insani Kampar Regency in the
service to the customers and to know these factors that support and hamper
performance. PT. BPR Bumi Riau Insani Kampar Regency in the service to the
customers.
Research method uses qualitative research method of research. This
research will be done in . BPR Earth Riau Insani Kampar Regency. While in the
collection data that is by using interview technique to informers competent in
direct observation and field.
This research concluded performance in personnel services to customers in
rural banks Earth. Kampar Regency in Riau Insani indicators quality of work has
been done with good this. BPR Earth Riau Insani Kampar Regency to improve
performance employees apply unique culture is one of them to give knowledge and
skills to improve employee regularly is 2 times a day in a week so that civil
servants to form a number of competencies that one officer that includes
loyalty, discipline, cooperation and responsibility to provide excellent
service to the customers. While quantity employee work that I see based on
financial report that continues to increase every year. And the implementation
supervision at PT BPR Kampar Regency, Riau Insani, including work agenda that
was established in work culture. BPR Kampar Regency, Riau Insani and teaching
at a time when hours before and after services to customers.while performance
based on the presence, . BPR Earth Riau Insani Kampar Regency to apply leave
for 12 days and the conversion indicators, PT BPR Kampar Regency, Riau Insani
provide equipment for each of its work employee who has been determined, if
there is a damage there is a part technician who has been appointed BPR Earth
Riau Insani. Kampar Regency to fix it. The factors factors that support or
hinder performance
BPR Earth Riau Insani. Kampar Regency in the service to the customers
based on: the rate of economic growth, development of palm oil plantations
Kampar District, the growth in the Micro, Small and Medium Enterprises (MSMEs)
in Kampar District, and the leadership .
Penulis: Noni Permata Sari,
Zaili Rusli
Kode Jurnal: jpadministrasinegaradd141129
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