Eksistensi Lembaga Pengawasan Ombudsman dalam Penyelenggaraan Pelayanan Publik di Daerah
Abstract: Public service is a
citizen's constitutional right guaranteed by the constitution that must be
organized as well as possible and should be monitored. The existence of the
Ombudsman oversight agencies that have oversight of the public service to be
important in keeping the public administration remains in the observance of law
and general principles of good governance. The problem in this research is how
the existence of the institution of the Ombudsman in delivering public service
in the province of Lampung. Based on research conducted using normative legal
research methods and to approach the problem using the statue approach and the
conceptual approach, it can be seen that the existence of the Ombudsman
oversight agencies are not can be released from the increasing practice of
maladministration committed by the state officials both at the central and
regional levels. Normatively, the existence of the Ombudsman strengthened by
setting it in the Law 37 of 2008 on the Ombudsman of the Republic of Indonesia,
Law No. 25 of 2009 on Public Services and Law 23 Year 2014 on Regional
Government. In the implementation of its oversight function of public service,
Ombudsman in Lampung province has implemented monitoring functions involving
various stakeholders, including Provincial Information Commission and Various
Institutions/Government Agencies both central and local levels. Nevertheless,
Ombudsman in Lampung Province has not optimally performed its function and
socialization of the community over its functions oversee public services in
the province of Lampung. So expect Ombudsman in Lampung province more
socializing existence with all its functions to the broader community and
conduct surveillance activities more actively in solving the cases of
maladministration that occur without having to wait for a report.
Penulis: Agus Triono
Kode Jurnal: jpsosiologidd150036
