PERANCANGAN APLIKASI SERVICE DESK PENANGANAN KELUHAN DAN KERUSAKAN PERANGKAT TEKNOLOGI INFORMASI FAKULTAS TEKNIK UNIVERSITAS TANJUNGPURA
Abstract: The use of
information Technology (TI) tool in
an institution has
many impacts, either
positive or negative. Tanjungpura
university (UNTAN), especially engineering faculty
mostly use tecnology
tool in operational activity.
The use of
information technology tool is
inseparable from problems
which cause disturbance that
impact on the
user of service
and its institution itself.
Accordingly, service desk application is established as
a service centre
to fulfill reeds
of communication either the user or TI service staff, other than that
this application ia
able to send
complaint to referred unit
and is able
to produce handling
schedule based on priority.
A framework of
job is needed
in order to make
TI service run
well which can
control entirely as well
as give the
best practice guidance
in managing TI service
by using ITIL
v2 syb domain managemen insiden
framework. The result
of design and examiration
shows that service
desk is sufficient
to help in managing TI service.
Penulis: Nurmalasari
Kode Jurnal: jptinformatikadd140002
