PERANAN KUALITAS SISTEM e-REGISTRATION TERHADAP KEPUASAN PENGGUNA DAN KEPATUHAN WAJIB PAJAK DI KANTOR PELAYANAN PAJAK (KPP) PRATAMA CIMAHI
Abstract: This research was
conducted as background by the using of e-Registration system that aims to
enhance customer satisfaction and
service manager registration Taxpayer Identification Number (TIN) to the target
in order to achieve compliance with the taxpayer. This study aims to determine
how much the quality of e-Registration system is instrumental to the
satisfaction of the management and taxpayer compliance.
The method used is inferential statistical method with quantitative
approach the data analysis using statistical tools used to analyze the
variables studied. The data used are the primary data using questionnaires. The
subject of this study were managers who specialize in handling and use of
taxpayers e-Registration system at KPP Pratama Cimahi.
From the analysis of these things can be explained as follows: of the t
test results are known hypothesis H0: ρ =
0, the hypothesis H0 : 𝜌𝑦1𝑋=
0 both simultaneously and partially
shows that there is no role or contribution of the variable quality of
e-Registration system (X ) for the management satisfaction variables (Y1).
While the hypothesis H1: ρ ≠ 0, the hypothesis H1 : 𝜌𝑦2𝑋≠
0 indicates that simultaneous and partial variable quality of e-registration
system (X) act on taxpayer compliance (Y2).
Penulis: Fenny Syafariani,
Ronauli Nadeak
Kode Jurnal: jptinformatikadd120099
