ANALISIS KEPUASAN SIVITAS AKADEMIKA TERHADAP PELAYANAN PENYELENGGARAAN PENDIDIKAN
Abstract: In the globalization
era such today, the competition to get customer is gettingtougher, making
companies more aggressive in giving the best service to their customersthrough
many alternatives and more innovative ways. Faculty of Teacher Training
andEducation of Sebelas Maret University, a faculty that provides professional
educator, isreaching out for the best and more inovative ways to serve its
customers. In this descriptiveresearch,the population were students and
lecturers in amount of 3,470, in which100 respondents (5%) of the population as
the samples.The faculty staff has already had agood performance, hence it made
the high satisfactions to students and lecturers. Thesesatisfactions were
reflected by the items no 1,4,5,6,7,14 that in the quadrant II. By
theseresults, those were the items that should be maintained and improved.
Penulis: Feri Setyowibowo,
Anton Subarno
Kode Jurnal: jppendidikandd100171