MEDIASI PERBANKAN SEBAGAI UPAYA PENYELESAIAN SENGKETA ANTARA BANK DAN NASABAH ( STUDI PADA PT. BANK SUMUT CABANG UTAMA)
ABSTRACT: Practice
transactions between bank customers can not be separated from risk. One of the
risks is often the case that the dispute between the bank and the customer.
When the legal relationship between banks and customers began to create, since
it opens the possibility of disputes between the pihak.penyelesaian dispute
between the customer and the bank can be done through arbitration, the courts
or through alternative dispute resolution is by way of mediation. The
effectiveness of dispute resolution through mediation banking banking is very
good for the customers and the bank. The problem posed in this thesis is How
the disputes between banks and customers in both the legal relationship under
the law of Indonesia's banking system, how the factors that cause sengkta
between the bank and the customer, alternative forms of dispute resolution that
can be used by banks and customer and stages of conflict resolution between the
bank and the customer through the process of mediation.
The method used in writing this paper is the normative and empirical, with
literature data collection (library research) that collect data and read
references through regulation, the Internet, and other sources are then
selected appropriate data to support the writing. Of writing this thesis it can
be concluded the protection of customers' influence on the banking industry.
This is because the banking business is closely related to trust. If people
believe in a bank, they will feel safe to be customers of the bank in question
otherwise distrust will greatly affect business continuity when a bank.untuk
that disputes between banks and customers must be resolved. Dispute resolution
through mediation is very beneficial, since the completion of a simple,
inexpensive, and cepat.Mediasi is a method of problem solving that is not to win
one of the parties to the dispute, but rather find the best solution that both
parties to the dispute are satisfied without feeling lost
Penulis: SALSA BHILA
Kode Jurnal: jphukumdd130638
