PENGARUH PROSEDUR DAN FASILITAS PELAYANAN TERHADAP KUALITAS PELAYANAN PESERTA PROGRAM JAMKESMAS DI PUSKESMAS I CILONGOK
Abstract: Problems that are
often found in public services, including health care, is the quality of
service that is not fully satisfactory. This study aims to examinethe influence
of service procedures and facilities to service quality of public health. This
research used survey method with explanatory type. The target of this research
is participant of Jamkesmas Program. Sampling technique used accidental
sampling. Research instrument used questionnare. Analyse done quantitatively
with product moment correlation and multiple regression. Result of research
showed that service procedure and service facility, both of partially and
simultantly, has significant influence toward service quality at participant of
Jamkesmas Program. It was showed that service procedure and service facility
have important role to support service quality. Based from the result, all of
hypothesis proposed was accepted.
Penulis: Widyo Subagyo
Kode Jurnal: jpkeperawatandd110045
