Indek Kepuasan Pasien Suatu Rumah Sakit Swasta Di Purwokerto
Abstract: Hospital as a health
care facility seeks to create quality health care, affordable and increase
patient satisfaction. This study aims to identify satisfaction (assessment) to
community health services on the installation of inpatient, outpatient,
radiology, pharmacy and laboratory at a private hospital in Noida covering 14
elements of the service. The study design was descriptive survey techniques
involving 120 respondents consisted of patients and former patients of the
hospital taken by proportional random sampling technique. Analysis using the
method of service performance in order to obtain the results of the research
community satisfaction index (HPI) for the installation service inpatient,
outpatient, radiology, laboratory and pharmacy are B (Good). Discipline of
officers and timeliness into aspects that have the highest scores in five areas
of the hospital services. There IKM components with sufficient predicate, ie
courtesy and hospitality registration officer. There are no components that are
predicated A or very good. It is suggested that these findings into
consideration manajmen hospitals in improving quality of care, especially in the
process of acceptance or enrollment of patients.
Penulis: Jebul Suroso
Kode Jurnal: jpkeperawatandd110043
