GAMBARAN PERILAKU TENAGA KESEHATAN TERHADAP PELAYANAN PRIMA DI PUSKESMAS TOMUAN KECAMATAN SIANTAR TIMUR KOTA PEMATANGSIANTAR TAHUN 2012
ABSTRACT: Excellent service is
a service that satisfies customer, a service that overshots service standard or
equal to standard, and a best service. This research aims to see the
description of behavior of the health officers to the excellence service in
Puskesmas Tomuan in 2012.
This research is descriptive with quantitative approach. The results were
analyzed descriptively and quantitatively described as a percentage. Number of
samples to be interviewed were 25 respondents.
Results showed most respondents are female as much as 92,0%. The majority
of repondents’ age are 31-36 years old. Most respondents’ education are D3 and
the majority of respondents work for 1-4, 5-8, and 17-20 years each as much as
24,0%. The knowledge of health officers are moderate category as much as 76,0%.
The attitudes of health officers are good category as much as 96,0% and the
action of all health officers are good.
Expected to puskesmas management need by undertaking been increased
management which well to equipment and available facility at puskesmas. Besides
on duty local health needs to arrange training and excellence service
socialization to puskesmas officer to upgrade service to puskesmas visitor.
Penulis: Dan moreno, Lita
andayani, Eddy Syahrial
Kode Jurnal: jpkesmasdd130106
