BALANCED SCORECARD BASED PERFORMANCE MEASUREMENT & STRATEGIC MANAGEMENT SYSTEM
Abstract: Developing strategy
and performance measurement are an integral part of management control system.
Making strategic decision about planning and controlling require information
regarding how different subunits in organization work. To be effective,
performance measurement, both financial and non-financial must motivate manager
and employees at different levels to force goal accomplishment and organization
strategic. An organization's measurement system strongly affects the behavior
of people both inside and outside the organization. If companies, are to
survive and prosper in information age competition, they must use measurement
and management systems derived from their strategies and capabilities.
Unfortunately, many organizations espouse strategies about customer
relationships, core competencies, and organizational capabilities while
motivating and measuring performance only with financial measures. The Balance
Scorecard retains financial measurement as a critical summary of managerial and
business performance, but it highlights a more general and integrated set of
measurements that link current customer, internal process, employee and system
performance to long term financial success.
Penulis: Paulina Permatasari
Kode Jurnal: jpakuntansidd060033
