Rancang Bangun Sistem Informasi Pelayanan Pelanggan (Studi Kasus UD. REMAJA MOTOR)
Abstrak: UD. Remaja Motors is
a business entity engaged in three areas, namely the sale of goods, sales of
services and warehousing. The company is indirectly every day will provide
service to its customers. But this time, customer service is still not up. The
Company does not have adequate systems to manage customer data and also do not
know the needs of its customers. Customer Service Information System by
implementing Customer Relationship Management (CRM), which is useful to improve
service to customers, both in terms of sales of goods services and sales
services. Desktop applications provide the recording and processing of customer
data and customer transaction data. The system also provides information that
will be delivered to customers via SMS Gateway integrated with the desktop.
While the web application provides the facility online catalog and ordering
system stuff.
After doing the design and manufacture of the system, it is expected that
the system can provide a solution to overcome the problem of transaction
services directly and more efficient, easier to obtain information, and the
company can maintain good relations between companies producing services
through continuous service to customers.
Penulis: Ketut Rini A. Dewi,
Januar Wibowo, Tan Amelia
Kode Jurnal: jptkomputerdd120219
