PERBANDINGAN TINGKAT KEPUASAN KELUARGA PASIEN GAWAT DARURAT DAN GAWAT NON DARURAT TERHADAP MUTU PELAYANAN KESEHATAN DI UGD RS. BAPTIS BATU
Abstract: The differences of
the satisfaction level among emergency and non emergency patient family become
one of important problems in Emergency Unit Batu Baptist Hospital. The purpose
of this research is for comparing the satisfaction level among emergency and
non emergency patients family to the health service quality given by Emergency
Unit at Batu Baptist Hospital.
Method: this research was comparative study. The population are all of
the patient family in Emergency Unit. The quantity of the sample are 100
respondences that was taken by accidental sampling. The independent variable is
health service quality. The dependent variable was satifaction level of
emergency and non emergency patient is family.The data was analized by
“Wilcoxon Test” with mean level 0,05.
The result of this research showed that there was no difference of satisfaction
level between emergency and non emergency patients family. The result of
statistic test “Wilcoxon” is p = 0,465 and p
, so that H0 is accepted.
Conclusion: The conclusion of this research is the same satisfaction
between emergency and non emergency patient family. It is very satisfy result
so that the health service quality at Emergency Unit in Batu Baptist Hospital
have been suitable with the patient and customer hopes.
Key word: The satisfaction
of emergency and
non emergency patient
is family, health service quality, Emergency Unit
Penulis: Erlin Kurnia, Diba
Yusanto
Kode Jurnal: jpkeperawatandd100004
