Audit Sistem Informasi Instalasi Rawat Jalan Berdasarkan Perspektif Pelanggan Balanced Scorecard Dan Standar Cobit 4.1 (Studi Kasus: Rumah Sakit Umum Haji Surabaya)
Abstrak: Installation
Management Information Systems unit in Haji General Hospital (RSU Haji
Surabaya) to handling of the processes that one of them is the installation of
outpatient information system. This system handles a public patient and
cooperation with third parties. Activity in the process include patient
registration processes, patient service action, use of health / medicine,
history of patient examination, details of the cost of patient care. In
managing the process, use some application modules that implement the concept
of Enterprise Resource Planning (ERP), where the implementation of the
application is primarily an outpatient installations have not been audited to
ensure IT alignment with business goals.
To measure how far the alignment between business processes,
applications, and the company's business strategy is necessary to do an audit
information system with standard CobiT 4.1. Because the calculation of COBIT
there that can represent the maturity level of a company. While service quality
has a great influence for the installation of outpatient care, the audit
focused on the customer perspective of the Balanced Scorecard.
The result of this audit stated that the installation process maturity
level is at its outpatient-defining process which signifies that the
organization has a formal and written standard procedure, but there was no
supervision to perform the procedure, allowing the occurrence of many
irregularities ..
Penulis: Bilqish Nadia
Revinggar, Haryanto Tanuwijaya, Ignatius Adrian Mastan
Kode Jurnal: jptkomputerdd120245
