PERANCANGAN SISTEM PENGUKURAN KINERJA MENGGUNAKAN METODA PERFORMANCE PRISM
ABSTRACT: XYZ company is a
printing and publishing company, especially for lesson and education books with
more than 50 branch offices in
Indonesia. As a profit oriented organization, so far performance measures of
this company only based on financial aspect. Whereas, non financial aspect and
stakeholder wants and needs ignored and didn’t get enough attention. So, it is
difficult to know overall company
performance exactly. Therefore, required new performance measurement system
that can describe company performance more comprehensive and integrated. This
research use performance prism method to design the new performance measurement
system because it is more suitable and representative with the objective
condition of XYZ company than other models.
The result of design describe that stakeholders of XYZ company are
including: customers, employees, investors and owners, suppliers, regulators
and local communities. Measurement system obtained 31 Key Performance
Indicators(KPI) including 3 KPI of customers, 9 KPI of general employees, 4 KPI
of production employees, 7 KPI of investor and owners, 3 KPI of suppliers, and
5 KPI of regulators and local communities. Result of implementation performance
measurement system with scoring system using OMAX method indicates that amount
of scor current performance indicator is 69%. From overall KPI, these are 4 KPI
with bad performance criteria, that is amount of customer’s complaint, amount
of eployee’s complaint with completion, increase of production volume and
amount of late delivery of employee’s monthly report. Result of measurement can
be based for doing evaluation and choice planning improvement
organization, so all stakeholder
requirements can be fulfilled.
Penulis: Naniek Utami
Handayani, Haryo Santoso, Siti Rochmawati
Kode Jurnal: jptindustridd050005
