Peranan Manajemen Puncak, Wakil Manajemen, dan Konsultan dalam Tahap Awal Penerapan Sistem Manajemen Mutu
Abstract: The success of
implementing the quality management system (QMS) ISO 9001:2008 for the family
companies that applying in the initial stage will be the beginning of the
strategic competitiveness. To develop, implement, control, and improve the QMS,
it required roles, responsibilities, and sufficient authority for implementing
actors. In this study, five hypotheses put forward by processing 30 data
samples from the two companies of truck and bemo, and motorcycle parts’s
company. The results of hypothesis testing showed the successful application of
SMM in the family companies that already implementing QMS in the initial stage,
significantly influenced by the roles, responsibilities, and authority from top
management, and bridged with the role and tasks of the management
representative and companion consultant.
Keywords: Quality Management
System ISO 9001:2008, top management, a management representative, companion
consultant, a family company, the application in the initial stage
Penulis: I Nyoman Sutapa
Kode Jurnal: jptindustridd120067
