PENGUKURAN KINERJA PADA PERUSAHAAN FURNITURE DENGAN MENGGUNAKAN METODE PERFORMANCE PRISM DAN ANALYTICAL HIERARCHY PROCESS
ABSTRACT: Performance
measurement method, Performance Prism, was used to improve performance
measurement method in this furniture company. Until now, performance
measurement system in this company
haven’t represented overall organizational performance since it only
used performance measurement based on individual ability. Performance measurement
using Performance Prism method was used because it could reflects the needs and
desire of each identified stakeholder within company. This performance
measurement is an integrated measurement, encompassing all company aspects
(stakeholder) which related with stakeholder satisfaction and stakeholder
contribution for the company. Performance measurement in this study also
supported by several other methods such as weighting with Analytical Hierarchy
Process (AHP) to determine priority scale of each KPI, Scoring System using
Objectives Matrix (OMAX) and Traffic Light System to determine total index
value of company in corporation level and category of those indices. Results of
performance measurement in this company using Performance Prism indicated 79
KPI’s consist of 17 KPIs on Investor perspective, 16 KPI’s on Customer
perspective, 16 KPI’s on Employee perspective, 15 KPI’s on Supplier perspective
and 15 KPI’s on Regulator perspective. Based on performance measurement
calculation using Objective Matrix and Traffic Light System, it obtained total
index value 5,8364. This showed that performance of this furniture company still yet to reach desirable performance thus
it would need some improvement in this matter.
Keywords: Performance
Measurement, Performance Prism, Key Performance Indicator, Stakeholder, AHP,
OMAX, Traffic Light System
Penulis: Sri Widiyawati,
Sudjito Soeparman, Rudy Soenoko
Kode Jurnal: jptindustridd130097
