ANALISIS PENGUKURAN KINERJA RUMAH SAKIT DENGAN MENGGUNAKAN METODE PERFORMANCE PRISM
Abstract: A good
performance measurement should
measure all aspects
of the stakeholders,
including investors, customer, employees,
suppliers, regulators and
communities. Performance prisms
is one of
performance measurement methods
that assess all aspects of stakeholders. A hospital which has established in
Malang is such organization that used conventional performance measurement. It
conducted performance measurement based on only the financial aspect, while the others
less noticed. This
study applies performance
prism that supported
by Analytical Hierarchy
Process (AHP) as weighting
system and integrated
of objectives matrix
(OMAX) and traffic
light systems as
scoring systems. The
results obtain 99 KPIs
consists of 17
investor aspects, 35
customer aspects, 16
employee aspects, 15
supplier aspects and 16
regulator and community aspects. Overall performance index is 7.9 in the yellow
category that needs some improvements.
Penulis: Amanda Nur Cahyawati,
Pratikto, Rudy Soenoko
Kode Jurnal: jptindustridd130100
