IMPLEMENTASI KEBIJAKAN TRANSPARANSI DAN AKUNTABILITAS PELAYANAN PUBLIK (STUDI DI PDAM KOTA BANDUNG)
Abstrak: This research aims at
identifying how transparent and accountable service policy is implemented at
PDAM Bandung City from the perspectives of PDAM employees and its customers.
The result demonstrate good responses from the PDAM employees. Meanwhile, ustomer’s
responses reflect that the implementation of transparent and accountable
service policy has yet to improve. To diminish the gap, it is necessary for
PDAM Bandung City to set some measures to deliver its services in more
transparent and accountable ways. The measures include the improvement or
personnel’s competencies and professionalism.
Keywords: Transparent, accountable
Penulis: Teni Listiani
Kode Jurnal: jpadministrasinegaradd070014
