HUBUNGAN PROFESIONALISME APARATUR PEMERINTAH DENGAN KUALITAS PELAYANAN PUBLIK
Abstrak: Research carried out
in the framework of thesis writing as one of the final project to earn a
Bachelor's degree or bachelor degree at the Faculty of Social and Political
Sciences Unsrat Manado is preceded by preliminary observations indicate that
the quality of public services in the District Pineleng still low . This
condition seems to be related to the level of professionalism officials also
indicated that low. Thus , this study aimed to analyze the relationship between
professionalism apparatus with the quality of public services in the district
of Minahasa Pineleng . This study uses descriptive quantitative approach. Data
were collected through questionnaires spread technique to 40 respondents from
the elements and forces 40 people from the community element of service users .
Data were analyzed by applying analytical techniques percentage or frequency
tables analysis , and to test the hypothesis applied engineering product moment
correlation analysis and simple linear regression . The results showed that the
distribution of the respondents' answers to all the variables , both
independent variables ( the professionalism of civil servants ) and the
dependent variable ( quality of public services ) is quite varied , but the
average is at medium or medium category . Meanwhile , the condition of public
service quality perceived by the respondents are also service users in the
category , but relatih not satisfactory . The conclusion of this study is
bahawa professionalism of civil servants have a positive and significant
relationship with the quality of public services , and related to both the
contributive . Means that the increase or decrease in the quality of public
services is determined by the professionalism of the officers in the public
service task . It is recommended that the District government concern about the
increasing professionalism of government officials , particularly at the
village and district Pineleng through functional training techniques .
Keywords: professionalism ,
Quality Public Services
Kode Jurnal: jpadministrasinegaradd130228
