PERLINDUNGAN HUKUM TERHADAP NASABAH KORBAN KEJAHATAN PENGGANDAAN KARTU ATM PADA BANK SWASTA NASIONAL DI DENPASAR
Abstract: Responsibility of
the bank to refund customers money that became victims of ATM card duplication
is the bank have responsibility to refund the customer money, so that the loss
of customer funds was caused by his own negligence, then the bank is not have responsibility
to refund losses suffered by customers. Legal efforts taken by the bank to refund
customers money that became victims of ATM card duplication such as : Clarification
of customer complaints by checking the data to determine the customer's account
transactions that cause a reduction in the customer's account balance, then deliver
customer transactions was conducted customer; Checking customer transactions allegedly
clumsy, one of which is checking the CCTV at the cash machine withdrawals are
not recognized by the customer, checking and known whether the transaction is concluded
that the transaction is correct or odd transactions; Returns missing customer funds,
if it is concluded that the clients do not make transactions recorded in the customer's
account, and making a crime report in the ATM card duplication police to do the
investigation against the perpetrators
Keywords: Customer protection,
the trust relationship between the bank and its customers and the bank's
responsibility to customers
Penulis: Komang Juniawan
Kode Jurnal: jphukumdd130336
