Pengaruh Total Quality Management pada Sistem Pengukuran Kinerja Terhadap Pengembangan Produk dan Efisiensi Biaya: Studi Kasus pada PT Bintang Alam Semesta
Abstract: The growing global
competition will encourage firms to try to maintain their competitive
advantage. One way that can be done by giving full attention to the quality.
With regard to this, so this research tries to identify the variables that
affect the quality of a company's products. The variables used include Total
Quality Management (TQM) and performance measurement systems. Performance
measurement system include product development and cost efficiency. Samples
taken by using purposive sampling method. The purpose of this research was to
1) know how much influence TQM in measuring performance, improving cost
efficiency, and perform product development in the company's operations; 2) to
determine the importance of the role of TQM in improving the company's
competitive advantage; and 3) to determine strengths and weaknesses in the
practice of TQM. The results showed that performance measurement systems have a
positive impact on Total Quality Management.
Keywords: Total
Quality Management, Performance
Measurement Systems, Product Development,
and Cost Efficiency
Penulis: Meyliana, Agus Yoan
Renata
Kode Jurnal: jpakuntansidd120160
