ANALISIS VALUE FOR MONEY DALAM MENINGKATKAN MUTU PELAYANAN PUBLIK PADA STASIUN KERETA API SURABAYA KOTA
Abstract: Research aims to
determine the influence of value for money in improving the quality of public
services at the
railway station Surabaya
Kota by using
the methods of descriptive qualitative.
The data type
that used is
the primary data
and secondary data. Primary
data in the
form of interviews
and secondary data
in the form
of annual report PT.
Kereta Api Indonesia
(Persero) 2011 period
obtained from the official website of PT.
Kereta Api Indonesia (Persero). The result showed that there are inter
- related relationship
between value for
money to improve
the quality of public services at the railway station
Surabaya Kota.
Keywords: Value for money,
public services, railway station
Penulis: Arief Filaili
Herawati
Kode Jurnal: jpakuntansidd130083
