ANALISIS PENGUKURAN KINERJA DENGAN MENGGUNAKAN BALANCED SCORECARD (STUDI KASUS PADA YAYASAN BINA HATI SURABAYA)

Abstract: This research aimed at measuring the performance of Yayasan Bina Hati by using the  method  balanced  scorecards  and  approach  descriptive  qualitative.  The  types of  data  used  by  researchers  is  the  primary  and  secondary.  Measurement performance  Yayasan  Bina  Hati  using  four  perspective  balanced  scorecards, namely  financial  perspective,  users  perspective,  perspective  of  business  process internal, and perspective learning and growth. The results of this research show that there is an increase in performance Yayasan Bina Hati as measured by four perspective balanced scorecard that is useful for the sake of short-term and long-term.
Keywords: Performance, non-profit, and balanced scorecard
Penulis: Oky Ridyanningtias
Kode Jurnal: jpakuntansidd130058

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